Dispute a billing error on a Hospital of the University of Pennsylvania bill

Where to send a dispute letter

What to look for at Hospital of the University of Pennsylvania

Based on the size and service mix of facilities like Hospital of the University of Pennsylvania, the errors that most often surface on these bills are:

• Duplicate Charges on a Hospital Bill

  Same service billed more than once on a single visit.

  Rule cited: HIPAA right to itemized billing — 45 CFR § 164.524

• Inflated Facility Fees

  A "facility fee" that exceeds the published standard charge for the service.

  Rule cited: Hospital Price Transparency Rule — 42 CFR § 180

• Bill Exceeds Your EOB

  The hospital is billing you more than your insurer's Explanation of Benefits assigned as your responsibility.

  Rule cited: ERISA § 503 — 29 CFR § 2560.503-1; state insurance code

Find Hospital of the University of Pennsylvania's price file

Since January 2021, federal regulation 42 CFR § 180 requires every US hospital to publish a machine-readable file of standard charges for all items and services. Hospital of the University of Pennsylvania maintains this file — it is typically linked from the hospital's billing or “Price Transparency” page. You have the right under § 180.60 to a plain-language summary upon request.

If a line item on your Hospital of the University of Pennsylvania bill exceeds the published standard charge, that is the single strongest dispute point under the transparency rule — the hospital cannot charge above its own published rate without producing a documented exception.

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