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Swiss International Air Lines flight compensation — claim up to €600

Was your Swiss International Air Lines flight delayed by 3+ hours, cancelled, or overbooked? Under EU Regulation 261/2004 (and the UK retained version), you may be owed up to €600 (~$645 / ~£515). We generate the formal demand letter, pre-addressed to Swiss International Air Lines Customer Relations, for a flat $19.99. AirHelp would take 35%.

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Compensation amounts

  • €250 — short-haul (under 1,500 km)
  • €400 — medium-haul (1,500–3,500 km)
  • €600 — long-haul (over 3,500 km)

Per passenger, regardless of ticket price.

Swiss International Air Lines customer relations

Swiss International Air Lines Customer Relations, P.O. Box, CH-4002 Basel, Switzerland

Email: customer.relations@swiss.com

Your letter ships pre-addressed to this department.

Common Swiss International Air Lines excuses — and why they usually fail

  • “Technical issue” — per Wallentin-Hermann (C-549/07), routine technical faults are not extraordinary.
  • “Crew shortage” — operational decisions are within the carrier's control. Not extraordinary.
  • “Bad weather” — only valid if the weather actually grounded the specific aircraft. Often misused.
  • “Voucher offered” — vouchers do not extinguish your statutory cash entitlement under Article 7.
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Swiss International Air Lines compensation FAQ

How much compensation can I claim from Swiss International Air Lines?

€250 (short-haul), €400 (medium-haul), or €600 (long-haul) per passenger, where the flight was delayed 3+ hours, cancelled with less than 14 days' notice, or you were denied boarding due to overbooking.

How long does Swiss International Air Lines take to respond?

Typically 14–42 days when presented with a formal claim letter that cites the regulation and a 14-day deadline. If they refuse or ignore, you escalate to the National Enforcement Body of the departure country.

What if I already complained to Swiss International Air Lines and they refused?

A formal demand letter that cites Article 7, addresses the “extraordinary circumstances” defence with case law, and sets a 14-day deadline carries far more weight than a customer-services complaint. Many claims that are refused informally settle once a formal letter is sent.